Our direct client in Northern NJ seeks a Software Support Manager for a long-term contract position.
In this role, you will assume responsibility for managing technical support for a key application suite that is used by corporate users around the world.
This particular software suite has been deployed worldwide, but has new features being rolled out nearly every month, so pre- and post-deployment experience is required.
This role requires someone with great people skills who can take the ball and run with it -- making sure that end users are ultimately getting best support possible.
Responsibilities would include:
Improving support mechanisms, and also the systems used to gather and report on system performance/support statistics
Ensuring that technical and development leadership is getting a true picture of how deployment and support is going out in the regions
Coordinating with local support managers and their teams who troubleshoot this application suite for end-users worldwide to gather information and ensure improve the support.
Desired Candidate Profile:
- We seek an experienced software support manager who has experience managing global software support.
- Must have outstanding drive, passion for support, and perfect communication skills.
- Must be a strategic thinker with demonstrated skill in improving support operations in a complex organization.
- Good technical background -- to understand how to resolve across technical teams to resolve infrastructure, application, network, security support issues.
- Will report and represent the application support initiative to senior leadership; thus excellent communication and strategic problem solving is important.
Immediate interview and start - 6 month contract initially with likely extension.
